Overview
Cobalt's review of your account usually takes 1-2 business days. Registering your phone number with the carriers then takes longer. Setup estimates 2-3 business days for 10DLC and 4-5 business days for Toll-Free. You cannot send messages until the carriers verify your business.
For iMessage phone numbers, these are typically approved much faster as we aim for same-day activation. If a delay occurs, we will reach out to you.
Where to see your status
A banner at the top of your Dashboard shows where your account is. It disappears when your number is ready to send.
What each banner means
Your account is under review: Cobalt is reviewing your business details. The progress bar shows Submitted, In review and Business approved.
Setting up your messaging number: Your business review is approved and Cobalt is registering your number with the carriers. This can take a few days.
Your application needs attention: Cobalt could not approve your account as submitted. The banner shows the reason. Fix what the reason describes, then click Resubmit for review. Your account goes back to under review.
Carriers denied your phone number registration: The banner lists the carrier's reasons. Cobalt's team resubmits your registration once the issues are fixed. Contact support when they are fixed, or if you have questions.
Helpful Information
The Resubmit for review button only appears when Cobalt could not approve your account.
Cobalt also emails you when it cannot approve your account or when a carrier denies your registration.
The timings are estimates since a carrier such as Verizon or T-Mobile might need more time with your registration review.
Get support
Questions? Please message our team via Live Chat on the bottom right or send us a text message at: 321-318-9777