Overview
A toll-free number has an area code such as 800, 888, 877 or 866 and is widely used for customer service and marketing. You choose it while you set up your account, and Cobalt submits it to the carriers for toll-free verification.
Get Started
1. On the Business Verification step, under Select your phone number type, choose Toll-Free (4-5 business days).
2. Fill in your business type, EIN and business address, then click Continue to finish setup.
What happens next
After our team approves your account, Cobalt gets your toll-free number and submits it for toll-free verification. The banner at the top of the page reads Setting up your messaging number while the carriers review it.
In Account Settings > Phone Numbers, the Toll-Free row reads Pending until the number is verified. Then it shows your number and reads Enabled.
Helpful Information
You cannot send SMS or MMS until the carriers verify your toll-free number.
There is no option to add a toll-free number on the Phone Numbers page after setup. If you chose 10DLC during setup and want a toll-free number, contact support.
If you start with Toll-Free, you can request a 10DLC number later. See Add a 10DLC Phone Number.
Get support
Questions? Please message our team via Live Chat on the bottom right or send us a text message at: 321-318-9777