Overview
To change your iMessage contact card, contact Cobalt support. You cannot edit it in Cobalt. Tell us the name and photo you want, and our team updates it for you.
There are two types of photos to consider:
If the contact card is from a personal name, such an individual in your company you can use their headshot. This comes across as being more personal to the customer you are communicating with.
If the contact card is from a company, then we recommend to have your company logo. This helps provide a better branding experience for the customer.
Where to see your current contact card
Go to Settings > Phone Numbers and scroll to iMessage Contact Card. It shows the name and photo set up on your iMessage number. Cobalt shares this card automatically whenever you start a new conversation with a customer.
If the card has no photo, the page shows "No Image".
Helpful Information
Only iMessage conversations use the contact card. Texts sent as SMS do not carry one.
Get support
Questions? Please message our team via Live Chat on the bottom right or send us a text message at: 321-318-9777