Overview
Cobalt sends a few automatic replies for you. You can turn on a Default reply and edit the Already subscribed response. The Legal message, STOP confirmation and HELP reply are fixed.
Get Started
1. Go to Settings > Messaging and scroll to Unsubscribe and Auto-Responders.
2. To send a Default reply, check the Enable Default auto-reply checkbox , then edit the message. Cobalt sends it when a customer texts your number and the AI assistant is turned off. It goes out once per conversation, and again after 24 hours of silence.
3. To change the reply for people who sign up again, edit the Already subscribed response. Cobalt sends it when someone who is already subscribed texts JOIN or JOIN NOW to your number.
4. Click Save changes. A message says "Messaging settings updated."
Replies you cannot edit
Legal message: Cobalt texts it when someone subscribes by texting JOIN or JOIN NOW, or by replying Y or YES. Someone who texts JOIN over iMessage gets your welcome flows instead.
STOP confirmation: Cobalt replies "Your business name: You have been unsubscribed and will receive no further messages."
HELP reply: When someone texts HELP, Cobalt replies with your business name and "For help, contact" plus your Support email address, or your Company email address if you have not set one. Change both in Settings > Account.
Helpful Information
{company} is replaced with your business name and {domain} with your store's web address.
A message can be up to 1,000 characters.
Leave the Already subscribed response empty and Cobalt uses its default text after you save.
Troubleshooting
"The default reply message field is required when default reply enabled is true."
Type a message in the Default reply box, or untick Enable Default auto-reply, then click Save changes.
Get support
Questions? Please message our team via Live Chat on the bottom right or send us a text message at: 321-318-9777