Overview
The Product Catalog in Brand Center lists the products Cobalt's AI assistant knows about. Add notes to a product so the AI can answer questions about it. The catalog works with a connected Shopify store.
Get Started
A. Add a product
1. Go to Brand Center > Product Catalog and click Add product.
2. Search your store by product title or SKU, then click the product.
3. Fill in any of these, then click Add product:
Notes: anything the AI should know, such as materials, warranty or care instructions.
Return policy exception: only if this product's returns differ from your usual policy.
Shipping policy exception: only if this product ships differently.
Discontinued: tells the AI the product is no longer being restocked.
B. Edit a product's notes
1. Open the three-dot menu at the end of the product's row and choose Custom Product Info. If you do not see the menu, scroll the table to the right.
2. Change the fields and click Save.
C. Turn AI training on or off
1. In the product's menu, choose Disable AI training or Enable AI training. For several products, tick them and choose Bulk actions > Enable AI training or Disable AI training.
The AI Training column shows a check mark when it is on.
How products get into the catalog
A product appears when you add it, or on its own when a customer's conversation mentions it. Cobalt does not import your whole store. Price and status follow your Shopify store, and a product you delete in Shopify shows as Archived.
Helpful Information
With AI training off, the AI ignores your notes for that product but can still answer from your store's product data.
The AI uses your notes when the Product Custom Info skill is on in Brand Center > Skills.
Troubleshooting
"Could not load that product from Shopify. Please try again.":
Cobalt could not reach your store. Try again in a moment.
Get support
Questions? Please message our team via Live Chat on the bottom right or send us a text message at: 321-318-9777