Overview
Short codes are part of the Enterprise plan. On Enterprise, go to Account Settings > Phone Numbers and click Request on the Short Code & RCS row, and our team will reach out to set up your short code.
Request a short code
Click Request on the Short Code & RCS row. You will see "Request received. Our team will reach out to set up your short code."
The button then reads Requested and is greyed out, so you know your request went through.
What happens after you ask
A short code needs additional information before we can submit it to the carriers. Our team will reach out to you to gather this information and set it up. Once your short code is ready, it shows on the Short Code & RCS row.
If your plan is not Enterprise:
The Short Code & RCS row shows an Upgrade button instead of Request. The Enterprise plan can be set but only after speaking to our team so we can better understand your needs. Contact support to talk about moving to Enterprise.
Helpful Information
Only an account owner or admin can request a short code.
You can hold a short code alongside your Toll-Free or 10DLC number, but Cobalt sends SMS and MMS from only one of them.
Get support
Questions? Please message our team via Live Chat on the bottom right or send us a text message at: 321-318-9777