Overview
When you sign up on Cobalt's website, you get a free trial of 14 days with 1,000 free messages. You add a payment method during setup, and you are not charged until the trial ends.
How the free trial works
Your trial starts when you create your account and ends 14 days later. It runs on the plan you picked on the pricing page, Growth or Pro. The Enterprise plan can be set but only after speaking to our team so we can better understand your needs. The top bar shows how many days and messages you have left, for example 14 days · 1,000 messages left.
Messages are counted the same way as SMS segments, so a long text can use more than one of your 1,000. Replies you receive do not count.
When you have used 1,000 messages, sending pauses until your trial ends. To keep sending sooner, an account owner can click Start plan & resume sending in Billing.
When the trial ends
Your plan starts and your card on file is charged the plan fee. From then on, messages are billed at your plan's rate.
What each plan includes
Billing > Plans lists every plan and its features.
Growth: Your dedicated SMS number (10DLC or toll-free) and iMessage number, the flow builder, popups and sign-up units, unlimited keywords, and live chat and email support.
Pro: Everything in Growth, plus Custom Reports, API access, AI commerce conversation skills and a Customer Success Manager.
Enterprise: Everything in Pro, plus short codes, an Onboarding Launch Specialist, priority live chat support and a dedicated Slack channel.
Helpful Information
The trial is one per account. Starting your plan early ends the trial.
To move to a different plan, contact support and tell us which plan you want.
Shopify stores: If you installed Cobalt from the Shopify App Store, Shopify bills you and you choose your plan in Shopify. Your 14-day trial covers the plan fee only, so messages are billed as normal.
Get support
Questions? Please message our team via Live Chat on the bottom right or send us a text message at: 321-318-9777