Add a 10DLC Phone Number

A 10DLC number is a 10-digit, text-enabled number with a local US area code. You can choose it when you set up your account, or request one later if you started with a Toll-Free number. Our team registers it with the carriers for you.

A. Choose 10DLC during setup

1. On the Business Verification step, under Select your phone number type, choose 10DLC (2-3 business days). It is selected by default and marked Recommended.

2. Fill in your business information and click Continue.

After our team approves your account, we register your 10DLC number with the carriers. The area code comes from the support phone number you entered during setup, when it is a local US number.

B. Request 10DLC later

1. Go to Account Settings > Phone Numbers and click Upgrade on the 10DLC row.

2. In the Add 10DLC Phone Number window, choose a State, then an Area Code. The window lists the carrier fees for a 10DLC number.

3. Click Submit 10DLC Request. You will see "10DLC number requested."

The 10DLC row reads Pending while our team registers your number with the carriers.

When it is ready, the row shows your new number and reads Enabled. It becomes the number Cobalt sends SMS and MMS from, and your Toll-Free number stays on your account and reads Inactive.

The Upgrade button is greyed out

A 10DLC request is already in progress. This includes a 10DLC number you chose during setup that is waiting for approval.

There is no Upgrade button

Your 10DLC number is already set up.

Questions? Please message our team via Live Chat on the bottom right or send us a text message at: 321-318-9777