Overview
If the Upgrade button on the 10DLC row is greyed out, a 10DLC request is already in progress, so you do not need to request it again. If there is no Upgrade button, your 10DLC number is already set up, or our team needs to clear an old number first. You find the row under Account Settings > Phone Numbers.
The Upgrade button is greyed out
The 10DLC row reads Pending while our team registers your number with the carriers. This includes a 10DLC number you chose during account setup that is waiting for approval. When the number is ready, the row shows it and the Upgrade button goes away.
There is no Upgrade button
The 10DLC row reads Enabled or Inactive: Your 10DLC number is already set up.
The 10DLC row reads Disabled: Your previous 10DLC number is still on your account. Contact our team, and once it is cleared you can request a new one.
Only an account owner or admin can request
Only an account owner or admin can request a 10DLC number. If you have another role, ask your account owner or an admin to send the request.
Get support
Questions? Please message our team via Live Chat on the bottom right or send us a text message at: 321-318-9777