Overview
Billing shows your usage this month, your invoices and your plan. Only the account owner can update the card or change or cancel the plan.
Get Started
A. Check your usage
1. Go to Account Settings > Billing. The Overview tab shows Usage this month, your Plan and the Renewal date, then this month's platform fee, messages by channel and carrier fees.
B. Download a receipt
1. Click Invoices, then click a billing cycle.
2. Click Download receipt. A card-billed account has two buttons instead, Plan fee receipt and Messages receipt, because the plan fee is charged at the start of the cycle and messages at the end.
C. Update your card
1. On the Overview tab, click Update card under Payment method.
2. Enter the new card and click Save card.
D. Change or cancel your plan
1. Click Plans. Your plan shows your price and your message rates.
2. To change plans, contact support and tell us which plan you want.
3. To cancel, click Cancel my plan, then click Cancel plan.
What happens next
After you cancel, everything keeps working until the end of the period you paid for. Then sending stops, scheduled campaigns move back to drafts, flows are switched off and your numbers are disabled. Your subscribers and data are kept. Until that date, you can click Keep my plan on the Plans tab.
Helpful Information
During your free trial, the Overview tab shows a Free trial card. Start plan now ends the trial and starts your paid plan today.
Messages are charged at your plan's rate per message, with carrier fees passed through at cost.
Shopify stores: If you installed Cobalt from the Shopify App Store, Shopify bills you, so there is no card in Cobalt. On the Plans tab, choose a plan to open Shopify's plan page and approve it there. If you cancel, Cobalt sends the cancellation to Shopify 24 hours before your plan ends, so your plan will continue to work until that time.
Get support
Questions? Please message our team via Live Chat on the bottom right or send us a text message at: 321-318-9777