Overview
A store credit reward gives a subscriber credit in your Shopify store after their next order, instead of a discount code. Cobalt holds the credit back for a number of days, so cancelled or refunded orders are not credited. We recommend to add the store credit context to your popup, to make it easier for customers to be aware of the bonus for subscribing.
Get Started
A. Create the reward
1. Go to Rewards and click Create Reward. Choose Store Credit, then click Submit.
2. Fill in the form:
Title: Up to 120 characters.
Holdback Period (days): Days to wait after the order before adding the credit, 1 to 30. It starts at 30 days.
Type: Percent or Fixed amount and type in the amount.
Expiration (optional): Days after the credit is added until it expires. Blank means it never expires.
Notification: Tick this to email the customer when their order is paid, saying what they earned and when it arrives.
3. Click Create reward. You'll see "Reward created." and then the table will update showing the new reward you've created.
B. Offer it in a popup
1. In the popup builder, go to the Reward step. Under Reward, choose your store credit reward.
2. Under Display options, choose how customers are told when the credit arrives:
Email notification after holdback period: An email once the store credit is added.
Text notification after holdback period: A text once the store credit is added, held until quiet hours end if needed.
What happens next
A subscriber who signs up through that popup gets one chance at the credit. After their next order is paid and the holdback period passes, Cobalt checks the order and adds the credit to their store account. It then applies automatically at checkout.
Helpful Information
Fixed amount: The full amount is added, unless the order total after refunds is lower than it, then none is added.
Percent: Calculated based on the order total after refunds. A fully refunded order earns nothing.
Shopify stores: The credit is added to the customer's account automatically.
Get support
Questions? Please message our team via Live Chat on the bottom right or send us a text message at: 321-318-9777