Overview
A reward is a discount you attach to a campaign, flow message or popup. You create and edit it in Rewards.
Get Started
A. Create a reward
1. Go to Rewards and click Create Reward.
2. Choose how to create your reward, then click Submit:
Dynamic discount code: A unique code for each subscriber.
Shared discount code: The same code for all of your subscribers.
Manual upload: You upload a CSV list of codes.
Store Credit: Store credit issued after a customer's next order clears its holdback period.
3. Fill in the form. The fields depend on the method:
Title: A name for your reward, up to 120 characters.
Discount value: Percentage, Fixed amount or Free shipping, plus the amount.
Minimum purchase requirements: None, a minimum amount, or a minimum item count.
Discount code: Shared only. The one code to send, up to 64 characters.
4. For Manual upload, click Upload CSV file and choose your codes:
one per row
no header
up to 50 MB
each 4-50 letters, numbers or hyphens
5. Click Create reward. You see "Reward created."
B. Edit a reward
1. Go to Rewards and click the reward's row.
2. Change what you need, then click Save reward. You see "Reward updated."
Manual upload rewards: click Upload a CSV to add more codes. Duplicates are skipped.
What happens next
It appears in the Rewards list with a status. Choose it when you add a reward to a campaign, flow message or popup.
Helpful Information
Expired: Past its expiration or out of codes.
No code: Nothing to send yet.
A reward's method and discount type cannot be changed after you create it.
A shared reward cannot be edited after its code has been sent.
Dynamic and Shared rewards create a matching discount in your connected Shopify store. If Shopify refuses it, you'll see "Could not create the discount in Shopify. Please check your Shopify connection and try again." Edits to them are sent to Shopify too. Manual upload does not contact Shopify, so create those codes in your store first.
Get support
Questions? Please message our team via Live Chat on the bottom right or send us a text message at: 321-318-9777